Companies stand and fall on the customer experience they deliver, retailers have confirmed that they are struggling to realise the anticipated benefits of their customer experience improvement programmes
Companies need to be honest and up front with consumers about the scale and type of data that’s being collected and how they can control its potential uses.
Smartphone uptake driving ‘impulse purchases’ according to a Europe-wide study of mobile money habits
A study in Behavioral and Brain Sciences, published by Cambridge University Press, discusses how online behavior affects decision-making skills
Online shoppers have an eye for a bargain, as new research reveals price is the main factor when choosing where to buy online
New integration powers social engagement for enterprises, allowing customers to gain valuable business insights and competitive analysis from online conversations
Online-only and offline e-commerce retailers have different understandings of omnichannel, with few online-only brands exploring offline opportunities
A new report from Juniper Research forecasts that the number of unique consumers accessing cloud-based services will exceed 3.6bn by 2018, rising from an estimated 2.4bn in 2013
Study conducted by Contagious Communications and Flamingo finds that Millennials are redefining privacy as a fair value exchange and are wary of brands that abuse this exchange
New research suggests the UK’s biggest High Street brands are failing to adequately engage with the media and stakeholders, with 4 out of 10 brands failing to provide an online newsroom
A survey of new users of an internet blocking and web filtering software has revealed that a majority – 68% – bought it to boost their productivity
I-REGISTRY Ltd. launches .RICH, the exclusive domain extension for the ultimate status symbol online
New domains available for immediate registration include .EMAIL, .GURU, .SOLUTIONS and .PHOTOGRAPHY
Almost half (45%) of smartphone owners would be ‘very willing’ or ‘somewhat willing’ for retailers to send messages to their smartphone, according to recent research from Voice of the Customer specialist eDigitalResearch
Researchers at Ohio University conducted a qualitative study to develop a better understanding of the effect of cyberbullying and online aggression on college students
Wireless Machine to Machine (M2M) Connectivity, Enterprise & Consumer Connected Devices & Objects Ecosystem
In TheRanking.com, user finds a community that interacts through the content generated by other users: useful rankings, funny rankings, political rankings … because everything in life can be listed
New research identifies key attributes, strategy and structure for the perfect approach
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