Boomerooming is the process of researching products online, visiting a physical store to see/feel/touch/try a product in the flesh and find the best deals online before making the final purchase
Almost half (48%) of UK online shoppers have made an online purchase with a retailer based outside the UK, according to the latest eCustomerServiceIndex (eCSI) results from eDigitalResearch and IMRG.
Service issues costing consumers nearly £15 billion a year
eCommerce marketplace, Flubit, uses its wealth of user data to explore the differences in male and female online spending habits
Just 32% of online grocery shoppers rate their experience as ‘easy’, suggesting that supermarkets need to improve their online user experience
New research from leading cloud contact centre vendor NewVoiceMedia reveals that 73 percent of UK consumers are standing up for customer service standards more than they were ten years ago
Smartphone uptake driving ‘impulse purchases’ according to a Europe-wide study of mobile money habits
Almost half (45%) of smartphone owners would be ‘very willing’ or ‘somewhat willing’ for retailers to send messages to their smartphone, according to recent research from Voice of the Customer specialist eDigitalResearch
Touch focused video advertising creates a meaningful, measurable, and verifiable engagement between advertiser and audience; viewers interact directly and physically with the product, brand, concept or content.
Consumers Expect Brands to Offer Click-To-Call says new research study
Online retail customer service needs to improve as one in three consumers have made purchases elsewhere after receiving bad service
Marks & Spencer Takes Joint First Place with Tesco for Mobile Satisfaction, but Still Lags Behind Its Web Score
Online trust falls to lowest point in three years with only 55 percent of British internet users saying they trust most companies with their personal data
Following its quarterly meeting in January, the KPMG/Ipsos Retail Think Tank (RTT) reports that the health of UK retail has been largely flat over the past three months, representing a disappointing performance for the sector, given that the previous quarter (Q3) had shown some signs of improvement. As a consequence,
The UK leads the rest of Europe in the adoption and usage of personalisation technology when shopping online, according to a study released today by IDC and RichRelevance
The survey into retail communications commissioned by leading unified comms supplier Elite Telecom, in conjunction with UC manufacturer, Swyx and Retail Week, found that 68. Ralf Ebbinghaus, CEO at unified communications vendor Swyx, who co-sponsored the research with Elite says, “Our technology is already helping some of the UK’s largest retailers to enhance their customer communications across multiple locations and channels.
UK consumers are not yet ready to buy their desktop software from the cloud, with almost two-thirds of respondents preferring to purchase software in a physical format, according to new research released today from software firm Corel. 2,006 consumers were questioned on their software buying habits by Leadership Factor on behalf of Corel and the survey revealed that 37. “One day a majority of people will use the cloud to rent or lease their software, but the research clearly shows that we are far from ready for that at the moment,” said Amanda Bedborough, Executive Vice President, Global Sales, Corel. 874% of consumers said they would rather have a choice in what format they bought software and when asked what would prevent them from renting or leasing software from the cloud, 75.
The rise in e-book reading in the U.S. and U.K. over the last three years has been a key driver in the market share gains of e-retailers, according to research being released this month by Bowker Market Research
124 City Road, London EC1V 2NX | Tel: 0118 336 9710
Affiliate Links: Some of the links in this website are affiliate links providing me with a small commission when you purchase an item. I only use affiliate links for products which I personally value. Amazon: As an Amazon Associate I earn from qualifying purchases.
Images: Images from Amazon, Canva, Fotolia, Free Digital Photos, Freepik,
FreeStockPhotos, Geograph, Pixabay, PxHere, StoryBlocks, Unsplash product suppliers or my own collection.