Shoppers love click and collect
Customer satisfaction with click and collect services is high – three quarters of online shoppers are currently very satisfied with click and collect
30th April 2015
Category: Consumer Behaviour
Will data privacy fears kill the Apple Watch?
One in five people unlikely to use Apple Watch because of privacy fears
27th April 2015
Argos uses predictive live chat technology to help customers get the information they need to shop online
Partnership with [24]7 helping to drive customer satisfaction and increase sales
2nd April 2015
Shoppers Bringing Online Competition Inside Bricks-and-mortar Stores
Four in ten shoppers worldwide are using their mobile phones while shopping inside a store to compare prices
26th February 2015
Consumers demand improved smartphone banking apps
In a major new study, none of the major banks scored more than 75% on functionality or usability
9th February 2015
Consumers Increase Online Shopping at the Expense of Omnichannel Retailers
71% of surveyed consumers in UK and 61% in US, reported doing more than half their 2014 holiday shopping online
22nd January 2015
Online “Bagging” Trend Costs UK Retailers Millions
Virtual Equivalent Of Window Shopping Takes UK By Storm
14th January 2015
Study discovers new style of shopper – “phy-gital” people
Until recently we have tended to view the dynamic between the web and physical stores as binary, with one format winning out over the other. This clearly isn’t true
12th January 2015
Empowered Consumers Demand Higher Level Of Customized Attention and Service
Today’s empowered consumers demand a higher level of customized attention and service online, according to a new Forrester Consulting study
7th January 2015
Over one in 20 people plan to shop online for Boxing Day Sales
The number of people shopping online on Boxing Day has more than doubled from 3 years ago
24th December 2014
‘Tis the Season to Be Talking – The Phone Call is Valued When Consumers Are Shopping This Christmas
New research has revealed that consumers in the UK are twice as likely to make a phone call when making a purchase, as opposed to purely transacting online.
17th December 2014
Black Friday Most Popular UK Online Shopping Day
66% More Online Traffic Than Manic Monday And 35% More Than Cyber Monday
11th December 2014
Shoppers hated buying online on Black Friday and Cyber Monday
Shoppers hated buying online on Black Friday and Cyber Monday
3rd December 2014
Half of Consumers will Order Christmas Gifts Online Just Days Before the 25th
Almost half (47%) of consumers will order gifts online this Christmas with less than a week until the big day itself
24th October 2014
New ‘Connected Shopper’ Study Reveals Slow eCommerce Growth
The pace of online shopping growth is slower than expected
21st October 2014
Technology Causing High Street and Online Shopping Experiences to Merge
SmartFocus survey reveals shopping preference is linked to age, with more younger shoppers more likely to shop online and via their smartphone
17th September 2014
Customer Loyalty Remains Low
According to the latest consumer research from Voice of the Customer specialist eDigitalResearch, customer loyalty remains low across the majority of all consumer-facing UK industrie
13th September 2014
3 in 4 adults shop online and 54% bank online
Ukash highlights value of online cash payments to ensure consumers without credit or debit cards can also shop online
16th August 2014
