Is your website suitable for what your customers really want?
Studies show that the number one way people want to engage with a business is through their website. No longer do people want to talk to you.
Internet Psychologist
Studies show that the number one way people want to engage with a business is through their website. No longer do people want to talk to you.
Google is in trouble. An investigation by The Times newspaper has triggered dozens of brands to abandon advertising on Google. Should you follow suit?
Convenience is key if you want people to buy from your website. Number one on their list for convenience? Search.
Customer loyalty is dead. As competition increases and more products go on sale, people become less concerned about brand and being with the same supplier.
People spend hours only watching short snippets of online video and not getting the complete story. That wastes their time and yours if you produce video.
Retailers are moving ever closer to instant delivery. This is making the need for instant gratification even more important. Is your business ready for that?
The more people engage with the Internet, the more they want from you in the “real world”. Businesses need to provide even more customer communication.
The secret to online success is revealed: there is no secret. Your online business depends on working hard on three main factors.
Customers are loyal to a few dominant brands. But the rest of business struggles with loyalty due to inconsistent marketing.
For almost three weeks I did not have a website, or emails. My discovery of poor standards and poor service provides lessons for all businesses.
Dominant players on the web focus the mind of users; that means your website needs to be like the dominant sites
Website visitors need to see the tangibility of products to help encourage them to buy. But how do you do that in two dimensions online?
There is one app you should use more than any other. But which one is it? The result might surprise you.
You need to be more accurate on your website, rather than emphasise expertise. Only people with low knowledge value expertise more than accuracy.