Woman in see through clothing

Are you as transparent as a see through nightie?

The Speaker of the House of Commons got himself into a bit of bother this week. Parliament descended into chaos as politicians were angry that the Speaker, Sir Lindsay Hoyle, had changed procedures against tradition. Nobody actually mentioned the fact that these “traditions” were only set up in 1979 and …

Read More

Should you turn a crisis into a drama?

Should you turn a crisis into a drama?

It’s been a dramatic week, hasn’t it? It all started with the shock announcement that after 27 years together, Tiger Woods was parting company with Nike. Then a Boeing 737 lost a fuselage panel mid-air, causing a rather obvious need for an emergency landing. I’m predicting that will become a …

Read More

Self-checkout at supermarket

Are you as bad as a supermarket self-checkout?

There’s a good chance you are properly fed up with hearing “something unexpected in the bagging area” when you go shopping. Then you have to wait for an assistant so you can prove that you are over 25 just to buy alcohol-free beer. Self-checkouts save supermarkets loads of money on …

Read More

loyalty concept

Are you doing the right things to foster true loyalty?

The political nerds who read this newsletter can’t have missed the fact that in the UK the governing Conservative party got a “bloody nose” this week. There were two by-elections for new members of parliament, both of which were lost in dramatic fashion by the Conservatives. Their voters either stayed at home, …

Read More

blank

Should you have a daily siesta?

All the best guides to writing articles say “never start with an apology”. But I fear I need to do just that this week. That’s because after receiving my article last Saturday, several people got in touch saying they I had scared them. Last week I was talking about the …

Read More

blank

What is getting you under the collar this week?

British holidaymakers who had been to the Greek island of Rhodes came back to the UK last week full of tales of woe about their disturbed holidays. Almost 20% of the island had been ablaze and the “news” was that British people on their hols had to find alternative accommodation …

Read More

Exit door

How should you get rid of customers?

Every business has customers they do not want. Just ask the 331-year-old private bank in London’s Strand, Coutts and Co. They didn’t want to have Donald Trump’s friend, Nigel Farage as a customer any longer. So, they told him they were closing his account and that he would need to …

Read More

Fence painting

When did you last paint your garden fence?

If you are a “big change” business, then you are like my garden fence. Leaving it unpainted for so long has created much more work, at a higher cost, than if it had been tended to every year. Ignoring reviews of your online activity for long periods also means you make more work for yourself and raise your costs.

Christmas presents

Are you ready for Christmas?

OK, I know, it is September, and I am talking about Christmas. Sorry for bringing it up so early. Even if you are not Christian and don’t celebrate Christmas, late December is still an important time of the year for businesses. It’s the traditional time when people hand out business …

Read More