Are you in the middle of your Easter break? Having a nice relaxing time? Eating lots of chocolate and maybe going to church? That’s great – but take care; while you are off on your four-day break, your competitors are grabbing your customers and getting them to spend money with

Internet shopping is in a right old mess at the moment. Online retailers are being battered by conflicting information and a stunning court decision made today which could see the very existence of many Internet shops threatened. This week, retailers were warming to the news that people were planning to

With all the hullaballoo after Christmas telling us that online shopping was a huge success bringing in hundreds of millions, it hasn’t taken long for a dose of reality to hit us firmly between the eyes. A new survey by the electronic payments company, Cybersource, suggests that two thirds of

Online retailers have failed to listen to their customers. The latest research on Internet retailers shows that they have changed almost nothing on their web sites – even though they were told a year ago what consumers wanted. For instance, customers want 0800 or toll-free numbers on the web site.

Internet retailers are trying all sorts of techniques to sell stuff online without any real knowledge as to whether their techniques are likely to work. That’s the conclusion you can draw form research conducted by Cormetrics which reveals that few people selling via the Internet actually analyse what they are

Shoppers are becoming less satisfied with Internet shops. The research company Foresee has shown that consumers are now less satisfied with Internet retailers than they were a year ago. One in four people are dissatisfied, according to the on-going study. For a site with millions of visitors that could spell

Online shopping has fallen by 4% over the previous year, according to the latest comScore analysis. Of course, this is only to be expected – consumer confidence is at its lowest ever, the economic news is depressing and people are losing their jobs day in, day out. However, it’s easy

Shoppers make irrational choices; that’s a conclusion you can draw from new consumer research from psychologists at the University of Chicago School of Business. The study looked at the influence of numbers on buying choices. It found that people chose things in a non rational way. For instance, when shown

Nine out of every ten people who shop online have problems with the web sites they buy from. That’s the stunning conclusion from research conducted by Tealeaf, the customer experience company. What’s worse, is that this is the fourth year in a row this study has been performed and it

When did you last visit a supermarket or a department store? Probably within the last week – most of us do. But did you find what you wanted the moment you walked in the store? Probably not. Either you knew roughly where the item you wanted would be and you

Your shopping cart on your web site is more likely to be abandoned than used. Around six out of every ten people who select a product for purchase, give up just before pressing the “pay” button. It’s rather like walking up to the checkout in a bricks and mortar shop,

Retail therapy is often “prescribed” for people who are in a bit of a fix. Someone who is worried or anxious often finds solace in shopping. Now new research shows us why and it has important implications for online retailers. It seems that people who are “self focused” are prepared

Shoppers online must be a pretty confused bunch of people. After all, we clearly want to shop online – the graph for items purchased on the Internet is near vertical; we just keep buying more and more stuff online, day in day out. That is shown by recent research for

If you had to stick a pin in a map to show where most online shoppers come from, where would you place it? London? Birmingham? Manchester? Well, yes, they all have plenty of Internet shoppers. However, the part of the UK with the highest proportion of Internet shoppers is the