Author: Graham Jones

Do your customers trust you?

In the “olden days”, all you needed was a handshake to settle a deal. Your word was your bond, and all that. These days, it seems like you need contracts in triplicate, they have to be witnessed by independent people of professional standing, and you are required to provide a

Putin and trump (courtesy www.kremlin.ru)
Psychology

How to spot an online narcissist

Narcissistic behaviour appears to be increasing online. What problems can that cause for you and how do you deal with it?

How many customers do you reject?

Earlier this week I was sat in the office of the Chief Executive of one of London’s most famous and iconic stores. As we sat drinking tea, he explained that the globally recognised store had been through something of a transformation in the past two years. Before his arrival as

Content strategy concept
Content Marketing

What is your content strategy?

You need to approach content strategically if it is to succeed. The problem is, what’s your strategy given that the world of content changes rapidly?

Do you really need to be “number one”?

The following pop stars have something in common, but what is it? Olly Murs, JLS and One Direction. Well, one thing they have in common is immense popularity and enormous music industry success. So can you guess what this second list of names has in common and what’s the difference

email overload concept
Email

Can you really achieve inbox zero?

Can you really achieve inbox zero? This article investigates the concept and looks at the psychology behind email overload.

Daily Express

Interviewed for a feature in the Daily Express about the choice of colours for buying cars

Is it time to stop using Facebook?

On Thursday, Facebook announced a significant change in the way it presents material to users. In a press release from the company and a status update from CEO, Mark Zuckerberg, Facebook let it be known that 2018 was going to be a year of significant change for the social network. 

Woman shopping online
Retail

Experienced consumers consider more options

As people get more used to online shopping they way they buy things on the web will change. They will become “experienced consumers” and will search harder for bargains.

A victim of cyberbullying
Psychology

Do you know your ABC from your LBC? You should

The broadcaster Nick Ferrari has launched a campaign on the radio station LBC to improve the education of children about online bullying. Here’s why you need to support that campaign.

Has the “smart content” bug bitten you yet?

The other day I received a phone call from a client asking me to explain “smart content”. They had heard people talking about it and wondered what it was and whether it was worthwhile investing in some kind of system. It was another one of those occasions when I silently

Child taking selfie
Psychology

Social media is harmful to your children

Social media is harmful to children. Numerous studies now point to emotional damage, particularly for younger children. Here’s what you can do about it.