Author: Graham Jones

Talk To Your Customers
Future

We must talk to our customers more

Listening to customers does more than give us information. It gives an insight into their emotions so we can better relate to them.

BBC Radio Five Live

On BBC Radio Five Live this morning talking about the 20th anniversary of text messaging and the psychology of SMA

Leveson Inquiry Report
Politics

Leveson has wasted his time

Leveson inquiry report ignores new media and shows how the political world is focused on the wrong issues, just like many business owners

The Sun

Are you an infomanic? My article about mobile phone checking in The Sun.

Imperfect grammar could help your sell more
Psychology

Perfect grammar can lose you sales online

You can persuade your online customers more easily if you use the right tense for your words. Paying attention to grammar can pay off with your sales copy.