
Customers want to hear from you by email, not by phone
People are happy to hear from brands by email, but dislike offers of contact by phone. This suggests phones are strictly personal.
People are happy to hear from brands by email, but dislike offers of contact by phone. This suggests phones are strictly personal.
Most sharing is now done on Facebook with the other social sites seeing a significant drop in material shared in the past year.
The experience of the leading online fabric retailers Joel and Son Fabrics shows exactly what you need to think about if you want to sell online.
Using the Internet at all times of the day and night could potentially dramatically reduce your cognitive abilities.
Infographic showing security risks
The main source of information in the B2B sector is articles. Other web content pales into insignificance.
European banks have failed a “stress test” but what about your website? Does it stand up to the stresses and strains it might face?
A survey of people’s fears shows that concerns about the Internet are significant. What does that mean for your business?
If your business offers lots of choice you make it harder for customers to make a purchase and they will be more unhappy with what they buy.
Just recorded an interview with David Prever for tonight’s Drive Time show all about Internet trolling
Interviewed on the Anne Diamond show about Internet trolling
Just appeared on BBC Radio Five Live’s “Our Call” programme, being interviewed by Nicky Campbell about Internet Trolls.
More retweets happen on a Sunday, showing that for businesses this is the day when they should be most conversational online.
Retail is becoming increasingly fragmented as store owners fail to respond to consumer demands.
Microsoft announces Windows 10, effectively admitting Windows 8 was a mistake. Don’t make the same error on your website.
Email marketing continues to be the most highly rated form of Internet marketing. But that might be because it is easy.
Brands send out emails which do not get opened in spite of knowing what people really want.
Customers think you focus on them when you provide easy access to you and immediate help or support. Having a social media network is one of the least important requirements.
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