The McGraw Hill international weekly, Business Week, included comment from me today on the cultural differences in technological usage. I pointed out that the boardrooms of global businesses need a conceptual shift if they are
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1 thought on “The Impact of Social Media on Customer Service”
As a bricks & mortar retailer, we used social media quiet a lot in our Toy business . We’ve had very few complaints to deal with but we find social media a very good, quick , effective way of dealing with issues
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