In the past few days I’ve been reading about the increased use of bans on blogging. One company held a meeting where it banned anyone from blogging. The company, Nielsen, is a well known and
Just when you thought you had this infoproduct business cracked, along comes Adobe to mess it all up for you. For several years now, people have been getting used to – and liking – the
The international Blog Business Summit has just finished in Seattle and provided some thought provoking ideas. What’s clear from the summit is how much the blog business world is focused on itself, rather than it’s
It’s only the end of October and there are nearly nine weeks until Christmas, but if your web site isn’t selling seasonal specials now, you could have missed out already. Some new research on shopping
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1 thought on “The Impact of Social Media on Customer Service”
As a bricks & mortar retailer, we used social media quiet a lot in our Toy business . We’ve had very few complaints to deal with but we find social media a very good, quick , effective way of dealing with issues
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