This morning I’ve already received a press release and several links to news stories based on it, all telling me that blogging is “set to peak” next year. According to Gartner, the IT consultancy organisation,
Years ago in the dim dark distant past of psychology – the 1970s – we thought that human memory was a chemically mediated function within the brain. Now, there is a growing belief that memory
Just think for a moment about the last time you bought a major item in a store. Did you consider several options first? Did you visit a variety of stores to check prices? Did you
Yesterday I met a successful businessman who runs his own company and who has been “thinking about writing a blog for over a year now” – his exact words. Last week I met a woman
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1 thought on “The Impact of Social Media on Customer Service”
As a bricks & mortar retailer, we used social media quiet a lot in our Toy business . We’ve had very few complaints to deal with but we find social media a very good, quick , effective way of dealing with issues
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