I appeared in BBC Radio Tees this morning talking about why people need to think a little differently when having a rant online. If you think socially you might forget the world is listening and that you are not merely chatting to your mates…!
Online retailers don’t seem to learn about usability
Every year there are studies of leading web sites to see how close they are getting to providing a good experience for their users. Every year, major businesses and well known brands are criticised in