It’s fairly obvious to most people I meet that blogging has real benefits in terms of establishing and enhancing reputation. In other words, it’s a great public relations tool. If you agree, you’re not alone. The PR industry itself reckons that blogs are a highly effective tool for business to share information with their publics. According to one study on blogging around 70% of PR companies believe that blogging is important for business. Strange then to see in the same study that only around a third of PR companies actually do any form of blogging, either for themselves of their clients. Is this a case of “do as I say, not do as I do”?
Online retailers don’t seem to learn about usability
Every year there are studies of leading web sites to see how close they are getting to providing a good experience for their users. Every year, major businesses and well known brands are criticised in
