Internet shoppers suffer from “web rage”

Graham Jones
Retail
24th September 2006
Last edited: 24th September 2006

According to the web testing company, Scivisum, 78% of Internet shoppers have become so frustrated with trying to buy something online they have switched off their computers. “Web rage” as it is being called is when someone tries to buy something from a web site, but too many clicks or technical problems lead to intense frustration. Slight delays in returning pages to people, for instance, are a cause of frustration. In these days of high speed broadband, Internet shoppers expect rapid responses. If your web site doesn’t react quickly, if your server platform has technical problems or inadequacies, it’s almost certain you are losing purchasers. According to Deri Jones the CEO of Scivisum, “online shoppers are showing zero tolerance to poor performance”. So, you have been warned!

Graham Jones

Graham Jones is an Internet Psychologist who studies the way people use the online world, in particular how people engage with businesses. He uses this knowledge to help companies improve their online connections to their customers and potential customers and offers consultancy, workshops, masterclasses and webinars. He also speaks regularly at conferences and business events. Graham is an award-winning writer and the author of 32 books, several of which are about various aspects of the Internet. For more information connect with me on Google+

Like this article?

Other posts that might be of interest

Carphone warehouse goes the same way as Time Warner

So, Carphone Warehouse has bought AOL UK after Time Warner decided to get rid of it. In a deal worth £370m, Carphone Warehouse has acquired the name and the 2.1m customers of AOL UK. Plus

Miami teachers exploit Internet for education

It was great to read that teachers in Miami are exploiting the Internet and modern technology to help teach children. According to the Miami Herald newspaper one art teacher is using blogging to engage more

Your web site will need GPS facilities

New market research suggests location based services are going to take off in a big way. According to the research published in eMarketer, the current 12 million subscribers to location based services will skyrocket to

Google and the YouTube deal

So, Google has bought YouTube for $1.65 billion. Wow! In case you don’t know, YouTube is an online video sharing web site. You can post your home videos up there and anyone can have a

© 2024 Graham Jones – B.Sc. (Hons), B.A. (Hons), Adv.Dip.Ed., MBPsS., M.Sc., M.Ed., FPSA, PSAE, FHEA, CMBE

124 City Road, London EC1V 2NX | Tel: 0118 336 9710

Affiliate Links: Some of the links in this website are affiliate links providing me with a small commission when you purchase an item. I only use affiliate links for products which I personally value. Amazon: As an Amazon Associate I earn from qualifying purchases.
Images: Images from Amazon, Canva, Fotolia, Free Digital Photos, Freepik,
FreeStockPhotos, Geograph, Pixabay, PxHere, StoryBlocks, Unsplash product suppliers or my own collection.