Internet criminals are targeting home users because they are easy prey. A new report by Symantec shows that attempts to hack into personal details have gone up by 81% in the past year. Many of these criminal acts succeed, as do the spam emails that we all get. They succeed because most people take no protection. Having an unprotected PC is the same as leaving your doors and windows open with a big sign outside your house saying “come on in, take what you like, I’m not going to even try to stop you”. Crime figures on our streets are falling; the criminals are now moving online.
Online retailers don’t seem to learn about usability
Every year there are studies of leading web sites to see how close they are getting to providing a good experience for their users. Every year, major businesses and well known brands are criticised in