{!date dayname+0}, {!date long+0}
Dear {!firstname_fix}
It's been half-term week this week in the UK so there has been less traffic
on the roads, fewer phone calls - as many parents take time off - and the inevitable
week-long TV festival of "Britain's Got Talent". Tonight is the "Grand Final"
where you can witness a middle-aged telecoms engineer pretending he can dance,
a retired piano teacher who bashes the keyboard while waving her arms up and
down grinning, or a care worker who is so nervous when he sings that his right
leg shakes like crazy. I'm not convinced we are witnessing true talent. But what
we do see is a spectacle - massive staging, professional production,
pyrotechnics and dramatic tension. The real talent lies behind the scenes. So
you have to ask yourself - who is on your "behind the scenes team"? Few
businesses can actually achieve anything without a "backstage" crew; if you are
a consultant, for instance, you need to get the research done well. If you are
an author, you need the editing performed brilliantly. Or if you are a trainer
you need your handouts designing well. Like the "talent" on ITV tonight who all
need a massive backstage team to make their abilities truly shine, we all need a
team of "behind the scenes" people to enable our business to survive. I just
wonder sometimes if we take them for granted?
YOUR QUESTIONS ANSWERED:
Why do you send out this newsletter anyway?
Yesterday I was at a meeting of Fellows of the
Professional Speaking Association where the whole topic of newsletters was
discussed and it reminded me that a couple of weeks back I was asked at a
meeting whether or not there was any point in sending out newsletters, now that
there are so many blogs and other ways of publishing business news and
information. Almost everyone in the room yesterday published a newsletter, mostly
monthly with only a couple of us doing weekly newsletters. So apart from
debating the value of the different frequency of newsletters, there was still
the question - are they worth sending out anyway?
Here's why I think you should produce a newsletter and
why it should be weekly.
Unlike blogs, newsletters allow you to combine a range of
items all within a single framework. Unlike updates on Facebook or LinkedIn,
newsletters are delivered only to the people who have specifically requested it.
Even if you subscribe to a group on LinkedIn, there is usually a much less
personal connection to the information. This newsletter is for YOU. In other
words, newsletters tend to be about closer connections, which are more difficult
to achieve in other ways online.
Newsletters offer a way of greater
engagement with your customers. If you don't have a newsletter, getting that
closeness is all the more difficult. As you read this, I hope, you get a sense
that I am talking directly to you. Of course, you know that other people must be
thinking the same thing...! But the personal closeness of a newsletter is
something different to a blog post for wider readership.
But why, then, should you produce your newsletter each
week? Because - if you are close and want to remain close, then leaving big gaps means
you reduce that intimacy. Your local newspaper comes out each week and
you feel it is YOUR newspaper for YOUR community. But the magazine that covers
your region and which only comes out ten times a year? The chances are you feel
less connected to it than you do your weekly local rag. Frequency of connection
is important in how close we sense a connection. You see your immediate family
every day and feel very close as a result. But that cousin you only see at
funerals and weddings...well, you just aren't close. See them every week and
suddenly, you feel closer.
It's the same with your connection with your customers -
the more frequently you connect, the closer they feel. A monthly newsletter
weakens the connection between you and your customers.
So, how can you produce a newsletter each week? There are
two things you need to do:
-
Work out a simple structure that you can repeat each
week: mine has an opening story with a thought, an answer to a question, an
idea based on something I have learned and a product I think you might like to
buy. Your structure will depend upon your sector and your audience, but a
simple, three section format is all you need.
-
Set aside a specific day each week when you will
produce the newsletter. I produce mine first thing on Saturday mornings (I
know today's was late - that's a long story which I'll blog about...!)
You don't have to write much - indeed you can vary the
length each week if you wish. But a weekly newsletter will enable you to have a
much closer connection with your customers and potential customers who will all
feel more personally engaged with you anyway. And that only bodes well for
future business.
WHAT I LEARNED THIS WEEK:
We need to concentrate on personal positives
This week I went to see the latest Pirate of the Caribbean movie, On Stranger
Tides - if you get a chance, see it - it's brilliant; don't believe the
critics...! In the film, Captain Jack Sparrow (Johnny Depp) is searching for
"The Fountain of Youth" - the mythical waters which will help us live forever.
It is great for a movie, but obviously pure garbage. In spite of all the creams
and potions on the cosmetic shelves in your local High Street, there ain't a
thing that's going to stop you getting old. Like many people around my age (54)
I realise that the clock has ticked by and that I don't look like that youthful
(slim...!) person in my wedding pictures...! And I'd love Captain Jack Sparrow
to bring me the waters from the Fountain of Youth to make me young again (OK,
actually I'd really like to meet Johnny Depp). However, when I was speaking at a
meeting the other day, the subject of youth and the Internet came up and I
mentioned that "in spite of my age" I still knew a thing or two about this
modern technology lark. But I was quickly told that I should not belittle my age
- that it demonstrates a certain gravitas and experience. White hair, I was
told, is distinguished. When we look in the mirror we often notice the wrinkles
and the signs of age. But what other people see is experience, knowledge,
understanding. Personally, we often focus too much on the negatives about
ourselves - negatives that our customers simply do not notice. We should
concentrate much more on our positives.
THIS WEEK'S "MUST BUY":
Article Marketing
Article Marketing has taken a bit of a knock this year with updates from Google
which have impacted upon the ranking of article directories. This book from the
experts at WordTracker takes into account these changes from Google and shows
you how to capitalise on Article Marketing to gain more links for your website.
Article Marketing is where you write articles on your business topic and submit
them to other websites for them to publish. They then add them to their pages,
including links back to your site. It is, essentially, free publicity for your
online business. This clear and concise book shows you exactly what to do, looks
at the various kinds of articles and even explains where to submit your articles
for maximum exposure. The book is 148 pages long and is available as a download.
To find out more about this book, please visit: http://uklik.me/articlebook
AND FINALLY:
From this week's blog...
How to prevent Twitter from leading you to prison
Sepp Blatter is coming in for a lot of online stick today. The much-criticised
President of FIFA appears to be somewhat oblivious to the highly vocal
complaints that international football is in crisis. Allegations of corruption
are flying around and on Twitter, for
instance, you’ll find plenty of people willing to say exactly what they think
about Mr Blatter.
Read More About how you can avoid legal problems with
Twitter at: http://uklik.me/jazspC
To get my blog delivered to you each week in PDF, Kindle or ePub format
simply visit:
http://uklik.me/gjweekly
Kind Regards

Graham Jones
Internet Psychologist
Web:
grahamjones.co.uk
Twitter:
twitter.com/grahamjones
Facebook:
facebook.com/internetpsychologist
LinkedIn:
linkedin.com/in/grahamjones
Tel: +44 118 336 9710
Email:
graham@grahamjones.co.uk
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