{!date dayname+0}, {!date long+0}
Dear {!firstname_fix}
So, were you caught out by any "April Fools" yesterday? I try to write one
every year - if you missed mine yesterday, here's the link:
http://uklik.me/buynowbutton. What is
so brilliant about this annual bit of fun is the creativity. Every year,
thousands of brand new ideas are created demonstrating the ingenuity of the
human brain. Why is it that so many businesses only allow creative fun on one
day a year? Just think of the wonderful ideas that would be produced if every
business allowed daft ideas to be dreamed up every week. After all, when the
wheel was invented you can bet someone said "Ah, it'll never catch on when we
can walk so easily". And when someone said let's connect computers together
across the world in some kind of network, people probably said "But there are
only 50 of them in the world and we'll never need any more". What seems a daft
idea one day, turns out to be brilliance on another. The annual ritual of April
1st shows us that there is a vast amount of creativity lurking within business;
perhaps by encouraging more Fools Days we'd all improve our companies.
YOUR QUESTIONS ANSWERED:
How can I come up with more ideas for web content?
Producing web content is a constant battle. You need to add more and more
pages or blog posts just to stand still it seems. Idea generation can take a
long time, if you do not go about it in a planned and strategic way. If you just
sit there hoping for the muse to take you, it might not arrive on time...!
You need a planned approach and some kind of system. To be honest, it doesn't
matter how you do this - whatever works for you. But collecting and storing
ideas, categorized according to the type of material is essential for successful
web content generation. That way, as you need to add new content you will have a
file to dip into to find something useful.
However, by far the best way is a good, old-fashioned, tried-and-tested
method that journalists use to come up with ideas for their stories: talking to
people. One of the difficulties for many website owners is the fact that they
spend half their life sitting on their behinds facing a computer screen with
little real human contact. Being with other people inevitably generates ideas
because you are in conversation with someone - your brain subconsciously
produces ideas to help the chat flow. So, when you are with people, talking to
them, you will naturally come up with ideas for content.
So, here's a plan you can copy. Make it your intention to do two,
face-to-face, real world, contact sessions every week. I'd recommend meeting
someone for coffee at least once a week (a different person each week, of
course!) and also attending at least one event each week. This could be a
conference, an exhibition or a business networking group. But if you are out of
the office chatting things over with a friend or customer or supplier you will
find your mind gets triggered with ideas for potential content. Equally if you
are at an event, you will buzz with ideas because of all the people around you
and the conversations you take part in - or overhear..!
When you are out and about, make sure you have some means of capturing your
idea as soon as it strikes you - otherwise you will forget it later on, I
promise...! You don't need to splash out on an iPad2 - a simple sheet of paper
and a pencil will do. Whether you use modern or old technology doesn't matter -
but ALWAYS have something with you on which you can capture ideas.
You will soon discover that keeping your ears open for content opportunities
when you are meeting people or attending events will produce a long list of
ideas. Far too often people sit facing a blank screen trying to generate ideas.
But without the stimulation of other people, your brain is rather constipated..!
Get out, meet people and the content ideas will start flowing again.
WHAT I LEARNED THIS WEEK:
Being nice is all you need for loyalty
A friend of mine has just been told he is being made redundant at the end of
May having worked for the same FTSE100 corporate for over 30 years, ever since
leaving school. He has been told to show up for work as normal over the next six
weeks or so where his only task will be to talk with the individual in Mumbai
who is taking over his role. Not a highly motivating thing to be asked to do. In
the course of his discussions with his replacement, who is less than half his
age, my friend realised the chap he is talking to is simply not up to the job
because he lacks basic knowledge. When my friend told his boss this, he was told
that the individual in Mumbai represented a major cost saving and that my
friend's experience was of no value whatsoever. If I had been in that situation
I would have walked out there and then.
But my mate is not alone - he is one of 150 people being made redundant from
the technology team of this significant financial brand. They are all, like him,
being told their years of experience is worth nothing. Not one of them, it
seems, is doing anything to help the transfer of the work to Mumbai.
Shareholders, of course, are blissfully unaware that two things are going to
face them: in six weeks or so the transfer will not work and the technology of
the institution will creak at the very least. Then after a year or two of chaos
they will realise the team they have hired do not have enough experience and
they will seek - at enormous cost - to bring the work back to the UK. But will
they be able to hire that experience? Not a chance. None of the people who could
do the job have any loyalty to them.
I asked my friend did his 30 years of support for the business count for
nothing too? After all, he must have liked his work and the company, otherwise
he wouldn't have stayed so long. Apparently, he would have happily worked for
them in the future - but not any more. They have permanently lost his loyalty he
says simply because the bosses have been so nasty. All it took was being nice
and the current transfer would have gone smoothly and when it got into problems
in the future they'd have willing helpers to sort it out. Not any more. Expect
another major financial company crisis in the next year or so!
It doesn't take any effort to be nice to people and respect them. And doing
so can bring rewards well into the future that you may not expect. But be nasty
to people and you may pay for it for many years to come.
THIS WEEK'S "MUST BUY":
How Customers Think
This
week I was asked on Twitter about books which deal with the subject of
Psychographics - the subject of the measurement of customer behaviour and
matching marketing and sales to those specific patterns of behaving. Clearly, on
Twitter I could not recommend more than one book as I only had 140 characters.
So, I put together an Amazon Listmania list of my favourite books on the subject
(see:
http://uklik.me/hPdziw).
The top of that list is "How Customers Think" by Professor Gerald
Zaltman of Harvard Business School. This is an excellent book which makes you
realise that most of your customers' decision making is done subconsciously. The
book reveals why things like focus groups and surveys do not really help you
find out about your customers. It is a thought-provoking book, which should help
you discover new ways you can get into the mind of your marketplace.
To find out more about this book visit:
http://uklik.me/howcustomersthink
AND FINALLY:
From this week's blog...
What are your reactions to these rather strange sayings? “I 5683 Twitter” or
alternatively “I 4283 Twitter”. Yes, it is code and – if the research is right –
you should have had a positive reaction to the first saying and a negative
reaction to the second one. The reason is that the numbers represent words and
you are able to recognise those words subconsciously. Even if you haven’t been
able to work them out just yet, your subconscious brain knows what they are. (To
find out more, read my blog post from Thursday: http://uklik.me/hiddenmeaning)).
Kind Regards

Graham Jones
Internet Psychologist
Web:
grahamjones.co.uk
Twitter:
twitter.com/grahamjones
Facebook:
facebook.com/internetpsychologist
LinkedIn:
linkedin.com/in/grahamjones
Tel: +44 118 336 9710
Email:
graham@grahamjones.co.uk
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